Leading Military Exchange Representative

Our Business Philosophy

Our function is to furnish the greatest value in products and unparalleled service to our customers. Our goal is to provide this with the efficiency and to do it more economically than our competitors.

If we can help our customers do their jobs better, they will continue doing business with us and will recommend our company to others. We must always maintain our focus on customer service. We are not like other rep firms in our industry who merely take orders and ship product.

Our firm has carved a unique niche in the marketplace by offering a myriad of benefits and services our competitors do not. We must always treat our customer’s stores, their inventories, and their employees as though they were our very own. We must always be willing to go the extra mile for our clients. We pride ourselves on excellent service, attention to detail, honesty and integrity. Our customers have come to expect “the royal treatment” from Robert Jury & Associates.

Sales and Service

Headquarter Sales

Our three sales executives possess almost 100 years of exchange experience
Account management by branch
Strong relationships yield more basic stock ads

Retail Services

In-store service
Road shows, tent sales, and other special events
Product demonstrations and retail floor selling

Category Management

Sales and inventory analysis
Business reviews

Administrative and Sales Support

Customer service
“Chargeback” prevention and resolution
Return authorization processing and follow-up

Our Customers

We are proud to serve those who serve our country. Our products can be found in all the military branches of the United States.

Our Vendors

Our portfolio of quality vendors includes over 50 brands from a variety of categories.  We are proud to work with industry leaders in Hardlines, Softlines and Consumables. Contact us for a complete list of the fine brands we represent.

Management Profile

Denny Clark  |  CEO and President

Denny started as a sales representative with the firm in 1977. He quickly excelled and became Vice President of Sales in 1981. His enthusiasm fueled the organization’s growth and he purchased the company in 1984. He is extremely well thought of by Military Buyers and Retail Store Managers. Denny has personally been selling to the Military Exchanges for over 40 years.

Under Denny’s direction, sales have increased in every year but two and the company has shown profit in all but four years. We are proud to display several awards from a variety of manufacturers for outstanding sales and support. As previously mentioned, we are Military Exchange experts and under Denny’s leadership, we are well positioned for a successful future.

Jon Pasqua | VP of Field Services

Jon Pasqua is VP of Field Services at C.R. McMullen. He leads all Field Service initiatives including sales, marketing and communications functions. He is responsible for the C.R. McMullen/Robert Jury & Associates worldwide service platforms as well as being devoted to overseeing promotional staff and activities.

He returned to the military resale system after having spent three years as a small business owner. Previously Jon held a succession of Industry Management roles as an Account Executive, Territory Manager and Regional Manager selling to buyers, implementing marketing initiatives and managing merchandising teams. He led the company’s sales in a number of categories and developed a great reputation for customer service.

In 2005, he was hired at C.R. McMullen/Robert Jury & Associates as the East Coast Territory Manager and six months later was named Field Service Manager. Together with his team Jon has helped reinvigorate marketing across the company helping add new lines and streamline processes.

Luke Jenner  |  VP of Operations

Luke began working at C.R. McMullen from 1986 through 1998, servicing southern California Marine Corps Exchange locations. His main duties were Delivery and Pickup of products, Store Merchandising, Inventory Management and Sales. His responsibilities included meeting regularly with Store Managers and Department Buyers at the various Bases. He exhibited the Integrity and Service-minded approach that appropriately represents the core values of C.R. McMullen.

After a short absence, C.R. McMullen called Luke back in 2002 to hire him as General Manager. He was to ensure overall functionality in the organization while handling a variety of duties. Some of the many responsibilities included Buying, Inventory Management, oversight of Operations, Vehicles, Facilities and EDI Compliance.

In 2011 Luke was named V.P. Operations, allowing him to continue using his resourceful spirit and various talents.